Terms and Conditions

Last updated: 11/09/2025

Welcome to teddyscash4clothes.com ("Website", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application (if applicable), and any services offered through them (collectively, the "Service"). By accessing, browsing or using the Website and Services, you ("user," "you," or "your") agree to be legally bound by these Terms.

Please read these Terms carefully before booking a collection or using any part of our Services.

If you do not agree with any part of these Terms, you must not use our Website or Services.

1. About Services Provided

Teddy's Cash 4 Clothes allows users to arrange online collection service to sell unwanted clothing and other items to us. Authorized drivers ("Drivers") will attend your agreed location based on your booking schedule.

Upon arrival, Drivers will inspect the clothing and other items before purchasing. Items will then be weighed, and payment will be made based on the current rates listed on our Website by cash or bank transfer.

Prices are set per kilogram and may vary depending on the type of items. For detailed pricing and a list of accepted items, please visit our Website What We Collect.

Additionally, if you prefer to drop your items yourself, Teddy's Cash 4 Clothes offers to visit any branch of your choice. We have many branches in most of London areas and Essex. Please refer to our Website to check for the nearest location https://teddyscash4clothes.com/location/

2. Eligibility to Use Our Services

To use our Services, you must:

• Be at least 18 years old, or have the permission of a parent or legal guardian;
• Reside within our active collection zones in the United Kingdom;
• Agree to these Terms and our Privacy Policy.

By booking a collection, you confirm and represent that:

• You legally own or have authority to sell the items;
• The items are clean, safe, and appropriate for collection;
• No items are stolen, illegal, hazardous, or contain personal or sensitive data.

3. Collection Booking or Visiting the Branch – Terms and Information

Booking Process:

• Collections must be booked via our official website: https://teddyscash4clothes.com/location/#book-us
• You are responsible for providing accurate and complete contact details, collection address, and preferred collection date/time;
• Booking confirmations and updates will be sent to the email or phone number provided.

Preparing for Collection:

By booking, you agree to:

• Place all items in secure, tied bags or sealed boxes;
• Ensure items are placed in the agreed location (e.g., doorstep, porch) or have someone present during the agreed collection time;
• Provide clear and unobstructed access for collection;
• Notify us at least 24 hours in advance of any changes or cancellations.

Collection Discretion:

We reserve the right to:

• Refuse or cancel a booking at our sole discretion;
• Decline to collect items that are wet, soiled, hazardous, or unsuitable (e.g., furniture, white goods);
• Cancel or reschedule collections due to weather conditions, staffing shortages, or vehicle issues.

Visiting a Branch

• To locate your nearest branch, please visit: https://teddyscash4clothes.com/location/
• No appointment is necessary; however, we recommend checking branch opening hours in advance, especially during holidays or extreme weather;
• Upon arrival, please follow the on-site signage and instructions provided by staff.
• We encourage customers to sort and organize their items before visiting to ensure a smooth and quick service;
• Please be respectful to staff and other customers. Aggressive or inappropriate behavior will not be tolerated and may result in refusal of service.

Preparing Items for Sale

To help us serve you efficiently and fairly, please ensure:

• All items are clean, dry, and placed in securely tied bags or sealed boxes.
• Items should be free from strong odours (e.g., smoke, pet smells) and in good, reusable condition.
• Sort items by category where possible (e.g., clothing, shoes, bags) to speed up the weighing and payment process.
• Do not include prohibited items.

Purchase Discretion

To maintain quality and safety, Teddy's Cash 4 Clothes reserves the right to:

• Refuse to purchase any items that do not meet our quality standards (e.g., wet, soiled, hazardous, unsuitable, or damaged).
• Reject any bags or boxes that include restricted or non-acceptable items.
• Limit the quantity of items we purchase during busy periods or due to storage constraints.
• Temporarily close or pause purchasing due to operational issues such as: Adverse weather conditions, Staffing shortages, Health and safety concerns
• Offer payment based on the weight and type of items brought in, at the rates applicable on the day of sale.
• Require customers to take back any rejected items immediately after assessment.

4. Items We Accept & Pricing

Please refer to the What We Collect section of our Website for a full list of acceptable and non-acceptable items.

Items We Generally Accept:

• Clothes (men's, women's, children's)
• Shoes (in pairs)
• Bags, belts, soft toys
• Jewellery, perfumes, cosmetics
• Traditional Asian and African clothing
• Lightweight curtains (e.g., net curtains)
• Bedding (pillowcases, duvet covers, bed sheets)
• Towels and tablecloths

Items We Do Not Accept:

• Damaged, soiled, wet, mouldy, or poor-quality items
• Used baby grows, bodysuits, tights, socks, pyjamas, underwear, or vests
• Uniforms with/without logos
• Quilts, duvets, pillows
• Heavy curtains, carpets, rugs, mats
• Books, CDs, DVDs, audio or video tapes
• Bric-a-brac, furniture, electrical appliances
• Hazardous materials, food, medicine, or perishables

Teddy's Cash 4 Clothes reserves the right to refuse purchase of any item that does not meet our collection or quality standards.

5. Selling and Ownership Disclaimer

By selling your items to Teddy's Cash 4 Clothes:

• You transfer full ownership of those items to us;
• You understand the items may be resold, reused, or recycled;
• You acknowledge that we are not obligated to disclose how your items are used post-sale.

7. Limitation to Liability & Disclaimers

To the maximum extent permitted by law:

• No Responsibility for Item Loss/Damage: We are not liable for items lost or damaged before or after collection, including items left unattended.
• Property Damage: We are not responsible for property damage during collection unless directly caused by gross negligence of our staff.
• Service Disclaimer: Our Website and Services are provided "as is" and "as available." We do not guarantee reliability, timeliness, or uninterrupted availability.
• Free, Best-Effort Basis: Our service is free and offered on a best-effort basis. We cannot guarantee exact collection times or outcomes.
• Delays and Cancellations: We are not liable for delays or rescheduling due to factors beyond our control (e.g., weather, traffic, vehicle issues).
• Insurance Coverage: Our public liability insurance only covers direct damage caused by proven negligence during the collection process.
• Customer Responsibility: Do not include items of high sentimental or monetary value. Ensure personal belongings are removed from bags, pockets, and boxes.
• Exclusion of Liability: We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or use.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence.

8. Employee and Customer Conduct & Safety

At Teddy's Cash 4 Clothes, we are committed to maintaining a professional, respectful, and safe environment for both our customers and staff. All employees, including drivers and branch staff, are trained to follow strict codes of conduct and adhere to health and safety regulations at all times.

Professional Conduct

Our employees are expected to:

• Treat all customers with courtesy, respect, and professionalism.
• Refrain from using inappropriate language or engaging in unprofessional behaviour.
• Maintain confidentiality and never share or misuse customer information.

Safety Protocols

To ensure the safety of both customers and employees, our staff:

• Follow manual handling best practices when lifting or carrying bags or boxes.
• Use appropriate PPE (Personal Protective Equipment) when necessary.
• Adhere to hygiene and cleanliness standards, especially when handling used clothing.
• Will not enter a customer's home for any reason, including to collect or inspect items.
• Will only access pre-agreed collection points (e.g., doorstep, porch).
• Are trained in basic conflict resolution and safety awareness.

Reporting Misconduct or Safety Issues

If you experience or witness any of the following, please contact us immediately at 0208 594 4588:

• Employee misconduct or inappropriate behavior;
• Unsafe or careless handling of items or property;
• Any incidents that cause concern for your personal safety or property.

We take all reports seriously and will investigate appropriately in line with our internal procedures.

Zero Tolerance Policy

Teddy's Cash 4 Clothes maintains a zero-tolerance policy for:

• Verbal or physical abuse towards staff or customers
• Harassment, discrimination, or intimidation of any kind
• Breach of safety protocols or company policies

Violations may result in disciplinary action, including termination of employment and/or legal action if required.

Customer Conduct

• We expect all customers to treat our staff with courtesy and respect.
• Any aggressive, threatening, or inappropriate behavior may result in refusal of service and removal from the premises.
• We reserve the right to refuse service if we feel safety is at risk or our policies are not followed.

9. Website Use and Content

By using our Website, you agree not to:

• Use the Website for any unlawful or fraudulent purpose;
• Attempt unauthorized access to our systems;
• Copy, scrape, or misuse content or data.

All content on the Website, including images, text, branding, and software, is protected by intellectual property laws. You may not reproduce or distribute content without our written consent.

10. Data Protection

We value your privacy. Your personal data is handled according to our Privacy Policy. We collect and use your information only to manage bookings and respond to your inquiries.

11. Cancellations and Changes

To cancel or reschedule your collection, please contact us at least 24 hours in advance via email or our online platform.

Teddy's Cash 4 Clothes reserves the right to cancel or postpone a collection service at any time without liability. However, we will always aim to provide prior notice.

12. Modifications to These Terms

We may update or amend these Terms at any time. Any changes will be effective immediately upon posting on the Website.

Continued use of our Website or Services implies acceptance of the updated Terms.

13. Termination

Teddy's Cash 4 Clothes reserves the right to suspend or terminate your access to our Website and Services at any time and for any reason, without prior notice.

14. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the UK courts.

15. Contact Information

If you have any questions about these Terms or need assistance, please contact us:

📧 Email: info@teddyscash4clothes.com
📞 Phone: 0208 594 4588

By using our Website and Services, you confirm that you have read, understood, and agreed to these Terms.